Shipping Policy
Overview
Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders. If you have any questions, contact us at {support email}.
Order Processing Time
Orders are typically processed within {1–3 business days}. Processing time does not include weekends or holidays.
During peak seasons, promotions, or unexpected delays, processing times may be slightly longer. If there is a significant delay, we will notify you via email.
Shipping Rates and Delivery Estimates
Shipping charges for your order are calculated and displayed at checkout, unless otherwise stated.
- Standard Shipping: {X–Y business days}
- Expedited Shipping: {X–Y business days} (if available)
- International Shipping: {X–Y business days} (if available)
Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, or other factors outside our control.
Shipping Carriers
We ship orders using trusted carriers such as {USPS/UPS/FedEx/DHL or your carriers}. Carrier selection may vary depending on your location and the items ordered.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information (when available). Tracking updates may take 24–48 hours to appear after the label is created.
If you have not received tracking details after {X business days} from shipment confirmation, contact us at {support email} with your order number.
Shipping Address Accuracy
Please ensure your shipping address is correct and complete at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.
If you notice an address error after placing an order, contact us immediately at {support email}. We will do our best to update it before shipment, but changes are not guaranteed once an order has been processed.
Undeliverable Packages and Returned Shipments
If a package is returned to us as undeliverable (for example, due to an incorrect address, failed delivery attempts, or refusal), we will contact you to confirm a reshipment address.
Additional reshipping fees may apply. If you prefer not to reship, we may issue a refund minus shipping and handling fees, where applicable.
Lost, Stolen, or Delayed Packages
If your tracking shows the package as delivered but you have not received it, please check with neighbors, your building management, or the carrier first. If it still cannot be located, contact us at {support email} within {X days} of the delivery scan so we can help you file a carrier claim where possible.
We are not responsible for theft after a carrier confirms delivery. However, we will do our best to assist with the next steps.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within {48 hours} of delivery with your order number and clear photos of the item(s) and packaging. We will review and arrange a replacement or refund as appropriate.
International Shipping, Duties, and Taxes
If international shipping is available, customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in the product price or shipping cost and may be collected upon delivery.
Shipping Restrictions
We may not be able to ship certain items to specific locations due to carrier limitations or local regulations. If an item cannot be shipped to your address, you will be notified and your order may be cancelled or refunded.
Contact Us
If you have any questions about shipping, tracking, or delivery, contact us at:
- Email: supplyusa.com@gmail.com
- Phone: {support phone}
- Address: {business address} (optional)
- Business Hours: {Mon–Fri, 9am–5pm}
